• Let our experts know if you’ve seen the identical product cheaper elsewhere (same brand, model, pack size, specification).

• Share a quote or proof showing the competitor, price (including VAT & delivery), and where/when you saw it.

• We’ll check your claim against our terms – if it qualifies, we’ll match the price.

If you purchased the floor from us within the past 28 days and find it at a lower price under our terms, we’ll refund the difference. No fuss.

• Product must be exactly the same — model, finish, size, warranties included.

• Quote must come from a UK-based retailer supplying directly to consumers.

• Price must include VAT and any delivery or service charges.

• It should be in stock and available under the same conditions (delivery time, etc.) as when you make the claim.

• We reserve the right to verify details. If the competitor’s offer doesn’t meet the conditions, we’ll explain why.

We’ll review your submitted information promptly and respond as soon as we can.

A screenshot or written quote showing the price, product details, including VAT and delivery.

Yes – within 28 days of your purchase, provided the lower price meets our terms.