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General Questions
Solid Wood Flooring Questions
Engineered Wood Flooring Questions
Laminate Flooring Questions
Luxury Vinyl Flooring Questions
General Questions

Once your order is placed, we’ll keep you updated every step of the way. You’ll receive an email when your order has been dispatched, and again when you’re the next stop on the delivery route—so you can plan ahead. Your driver will also give you a quick call to let you know they’re on their way. For more details, take a look at our Delivery Information page.

We know there’s nothing worse than waiting weeks for your new flooring. That’s why we deliver all orders within 2–5 working days. Not quite ready to receive it? No problem. We can store your order in our warehouse for up to 3 months, free of charge.

  • When measuring for new flooring, it’s important to allow a little extra. Each room is different in shape and size, and some boards will need cutting to fit. These trimmed pieces are known as offcuts, and the allowance you add on top is called wastage.
  • We recommend adding 10% to your required flooring area to cover wastage. To work this out, simply multiply the total m² of your room by 1.10.
  • Our Limited Edition floors are exactly that—exclusive designs available for a short time only.
  • These products aren’t part of our regular collection and are available in limited quantities. Once they’re sold out, we can’t reorder them. In other words: when they’re gone, they’re gone!
  • Solid and engineered wood are natural products, which means no two planks are ever the same.
  • Variations in colour and pattern are completely normal. Rustic grade floors, in particular, will include natural knots and character marks, which add to the charm and authenticity of the wood.
  • To make the most of these natural variations, we recommend opening three packs at a time and dry-laying your boards before fitting. This way, you can arrange the planks to create your preferred look.
  • If you’re using a professional fitter, let them know to blend the colours and features evenly across the floor. This ensures a seamless, natural finish with plenty of character.

We’re delighted you’d like to order with us again. To ensure the new batch matches your existing floor, please get in touch with our friendly sales team. They’ll help you select the closest shade to your original order.

Solid Wood Flooring Questions
  • We don’t recommend installing Solid Wood Flooring in bathrooms or wet rooms. Excess moisture will cause the wood to swell and warp.
  • That said, pre-finished Solid Wood Flooring does have a water-resistant surface, so it can handle the occasional splash or spill—just be sure to wipe up any moisture quickly.

No. Solid Wood Flooring is not compatible with underfloor heating as the direct heat can cause the wood to expand, contract, and eventually warp.

All our Solid Wood Flooring is finished with multiple protective coats, making it highly durable and resistant to everyday wear. While no flooring is completely scratch-proof, our finishes make it exceptionally hard to mark, scratch, or chip.

Absolutely! Choosing the right floor is a big decision, and we want you to feel confident. That’s why we offer free samples across all our Solid Wood Flooring ranges—so you can see and feel the quality before you buy.

Yes, every Solid Wood Flooring product comes with a manufacturer’s warranty, giving you peace of mind against any manufacturing defects. Warranty lengths vary by product, and you’ll find the details clearly listed on each product page.

A properly installed Solid Wood Floor should not creak or squeak. The key is ensuring your subfloor is completely level before installation. An uneven subfloor can cause movement in the boards, leading to noise over time.

  • Yes. As Solid Wood is a natural material, it expands and contracts with changes in temperature and humidity. We recommend leaving at least a 10mm expansion gap around the perimeter of the room.
  • You can easily conceal this gap using beading or skirting boards, so it won’t affect the appearance of your finished floor.
  • The most reliable method is to glue your Solid Wood Flooring directly onto a level subfloor using a specialist wood flooring adhesive.
  • To make installation easier, we provide downloadable installation guides on each product page—so you’ll have expert instructions at your fingertips.

We recommend allowing your Solid Wood Flooring to acclimatise for at least 120 hours (5 days) in the room where it will be installed. This ensures the boards adjust to the room’s natural temperature and humidity before fitting, reducing the risk of movement later.

  • Yes. This is one of the biggest advantages of Solid Wood Flooring. It can be sanded and refinished multiple times, meaning it can last for decades with the right care.
  • In most cases, you won’t need to sand your floor for the first 10–15 years. Refinishing brings the surface back to life, making it look as good as new.
Engineered Wood Flooring Questions

  • We don’t recommend installing Engineered Wood Flooring in bathrooms or wet rooms. Prolonged contact with water can cause the boards to swell.

  • That said, pre-finished Engineered Wood Flooring has a water-resistant surface, so it will handle everyday splashes and spills more effectively than solid wood—just be sure to clean up quickly.

Yes. Engineered Wood Flooring is fully compatible with underfloor heating, provided the temperature does not exceed 27°C. This makes it a great option for modern homes where warmth and comfort are key.

All our Engineered Wood Flooring is finished with multiple protective layers, making it highly resistant to scratches, chips, and general wear. While no surface is entirely scratch-proof, our finishes ensure excellent durability for everyday living.

Absolutely! To help you choose the perfect floor, we offer free samples on all our Engineered Wood Flooring ranges. This way, you can see the colour, texture, and quality in your own home before you buy.

Yes, every Engineered Wood Flooring product comes with a manufacturer’s warranty, protecting you against any production faults. Warranty lengths vary depending on the product, and full details are available on each product page.

A well-installed Engineered Wood Floor should not creak or squeak. The most common cause of noise is an uneven subfloor, so it’s essential that your base is completely level before installation begins.

  • Yes. As Engineered Wood is a natural product, it will expand and contract slightly with changes in temperature and humidity. To accommodate this, you should leave at least a 10mm expansion gap around the edges of the room.
  • This gap can be neatly covered with beading or skirting boards, so it won’t affect the overall look of your floor.

There are three main installation methods for Engineered Wood Flooring:

  • Glue-down – adhering the boards directly to the subfloor.

  • Nail-down – fixing the boards to a wooden subfloor.

  • Floating floor – laying the boards over an underlay, without adhesive or nails.

For full guidance, downloadable installation instructions are available on each product page.

We recommend allowing your Engineered Wood Flooring to acclimatise for at least 36 hours (1.5 days) in the room where it will be installed. This gives the boards time to adjust to the room’s conditions, ensuring a stable, long-lasting fit.

  • Yes. Engineered Wood Flooring can be sanded and refinished multiple times, depending on the thickness of the top wear layer. This makes it an excellent long-term investment.
  • Typically, you won’t need to sand your floor for the first 10–15 years. When you do, refinishing will restore the surface so it looks as good as new.
Laminate Flooring Questions
  • We don’t recommend using Laminate Flooring in bathrooms or wet rooms. Moisture can seep into the joins and cause the boards to swell.
  • For splash-prone areas such as kitchens, Laminate can work well if spills are wiped up quickly—but for full water resistance, you may want to consider a specialist waterproof option.

Yes. Laminate Flooring is compatible with underfloor heating systems, provided the temperature is carefully controlled and does not exceed 27°C. Always check your heating system guidelines before installation.

Laminate Flooring is designed with durability in mind. Its tough wear layer makes it highly resistant to scratches, stains, and everyday wear and tear—perfect for busy households with pets or children.

Yes, we do. We believe it’s important to choose your flooring with confidence, which is why we provide free samples on all our Laminate Flooring ranges. This allows you to see the finish and feel the texture at home before making your decision.

Yes. Every Laminate product comes with a manufacturer’s warranty, covering you against any production defects. The length of warranty varies by product, and you’ll find full details clearly displayed on each product page.

Laminate Flooring should not creak or squeak if installed correctly. Most noise issues occur when the subfloor isn’t level or when an incorrect underlay is used. Ensuring a smooth, even base will give you the best results.

  • Yes. Like all wood-based products, Laminate expands and contracts with changes in temperature and humidity. We recommend leaving at least a 10mm expansion gap around the perimeter of your room.
  • You can easily cover this with beading or skirting boards to achieve a seamless look.
  • Laminate Flooring is typically installed using a click-lock system, which allows the boards to slot together without glue or nails. This creates what’s known as a floating floor, laid over an underlay.
  • For step-by-step guidance, you’ll find downloadable installation guides on each product page.

We recommend allowing Laminate Flooring to acclimatise for at least 36 hours (1.5 days) in the room where it will be fitted. This ensures the boards adjust to the room’s natural conditions before installation.

  • No. Unlike Solid or Engineered Wood Flooring, Laminate cannot be sanded or refinished. Its surface is made up of a photographic layer beneath a tough protective coating.
  • If you’re looking for a floor that can be refinished over time, you may want to consider an Engineered or Solid Wood option.
Luxury Vinyl Flooring Questions

Yes. Luxury Vinyl Flooring is 100% waterproof, making it ideal for bathrooms, kitchens, and utility rooms. Unlike wood-based floors, it won’t swell or warp when exposed to moisture, so it’s a practical choice for any room in the home.

Yes. Luxury Vinyl Flooring is compatible with underfloor heating systems, provided the temperature does not exceed 27°C. Always follow the heating manufacturer’s guidance for the best results.

Luxury Vinyl Flooring is designed to be tough and durable. Its protective wear layer makes it highly resistant to scratches, scuffs, and stains—perfect for busy family homes or high-traffic areas.

Absolutely. We offer free samples across all our Luxury Vinyl Flooring ranges, so you can see the colour, texture, and quality in your own space before making your decision.

Yes. Every Luxury Vinyl product comes with a manufacturer’s warranty, giving you peace of mind against any defects. Warranty lengths vary by product, and you’ll find the full details clearly displayed on each product page.

No—Luxury Vinyl Flooring should not creak or squeak when installed correctly. To avoid issues, it’s important to ensure the subfloor is smooth, dry, and level before fitting.

Yes. Like most flooring types, Luxury Vinyl requires a small expansion gap of around 5–10mm to allow for natural movement. This gap can be easily hidden using skirting boards or beading, leaving your floor looking flawless.

There are two main installation methods for Luxury Vinyl Flooring:

  • Click-fit – where planks or tiles simply click together to create a floating floor.

  • Glue-down – where the boards are fixed directly to the subfloor using adhesive.

Each product page includes a downloadable installation guide with clear, step-by-step instructions.

We recommend leaving your Luxury Vinyl Flooring to acclimatise for at least 24 hours in the room where it will be installed. This ensures the boards adjust to the room’s temperature and humidity before fitting.

No. Luxury Vinyl Flooring cannot be sanded or refinished. However, thanks to its robust wear layer, it will maintain its appearance for many years with proper care.

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